...very hard to say. this has been a nightmare of a work day. think i'm going to focus on that, get it out of my system.
quick recap, though. the majority of the day has heen pretty off. i got up feeling okay, not one hundred, but in the 70 percentile, and now i'm back at 100 percent miserable far as this gout goes. i did get Syd to her bus, to have her call me in a couple hours asking if i would call her school to say Jo was picking her up. either a lie or stupidity, which a lie would also be. i rested most of the day, even took another 1600 mg of ibuprofin, but i didn't stay down as long as i should have. i left enough food for my parents for dinner, but they didn't eat. my dad still refuses to use his own email address, and thinks the world is his secretary. my mom was having a bad day. i got a shower in, but didn't bother to shave. i didn't talk to Rachel today, and it's not the biggest deal. i hurt now. i am weary and frustrated. i just finished a hershey bar, spitting out the almonds. my sugar will be up in the morning.
and then, there's work.
when my work time approached, i was in the mindset i was going to crush the day. i was going to take calls, get resolutions, transfer only when i absolutely could effect no good outcome. i was going to stay in call taking mode, not switch to 'training' and then to available to give myself more time to process. i was going to start working on being who they hired me to be, in other words. and i was ready. coffee made, ice water cold, computer booted up.
that's when the trouble started.
first call was great, textbook. second call, i lost the use of my phone trying to transfer to the proper department. third call, couldn't even get the call to connect. i informed my supervisor about the issue, then did a reset. restarted, reopened everything. first call, lost use of my phone trying to transfer. next call, couldn't even get connected to the person. so in the metrics, it now looks like i took one call and resolved it, then hung up on the next four or five people. i was told to go offline and call a tech person. which i did, and they told me to do some things which i did, and figured i was all better. then i took a call, got the customer verified...and as they were telling me what they're problem was, the call was disconnected. also, the next call. offline, log out, contact the IT people again. have to allow an update, then reset computer. did that. then before i was even in the proper auxiliary mode, a call came in and i couldn't answer it at all. phone issue, seems now. reboot. run a call test. can't connect to the automated call test voice.
suffice it to say, i spent most of the day, sitting in front of a computer, unable to do any work. frustration doens't begin to cover it. sitting in one spot, in the chilll of the basement, has my ankle singing again. i decided eventually, after several more tests and reboots, to just get off the computer, and go to bed. i'm weary. i am in pain. i'll wake with cramps at some point. i have to take Syd to her bus. i have my noon meeting. and i have to get back early enough to see if the phone is actually functioning properly. \
but i am grateful. breath. food. teansportation. and a job. i have been in more severe pain, and i have been in better situations, but it always started with being grateful for what i've got. thank you, Father, for an interesting day.
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